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If you have a question about something in or not in your order: We need to know within 72 hours from the time the carrier delivers it to the address you gave us as the shipping address. Send an email immediately. Also leave a message on the machine at 360 893 4200 if it you don't reach us directly on the phone. Be sure to provide date of receipt and invoice number, name, phone number... AFTER 72 HOURS WE CONSIDER THE ORDER CORRECT AND FINAL Errors are not very likely. Being a narrow speciality business for so long has enabled us to know what part goes on what roadster. This doesn't preclude a communication problem on our part or your part. We rarely put the wrong part in the box. Most of the time the problem arises when something on your car has been changed since it left the factory, but anything can happen. When you receive your order, please check the parts for shortages or errors. We only keep digital photo & weight records a short time, so to correct ANY problem, we need to know within 72 hours (3 days) of the carrier delivering the item(s) to the shipping address you gave, by email, fax, or phone message, even if we're "closed." After that there's no way to file a claim. At receipt plus 72 hours (3 days) the order is considered to be complete and correct. If we are notified during the three days and when we receive the parts we can see it was our error (we don't claim to be infallible), we will gladly exchange the parts for the correct ones. We do not issue refunds in this type of situation. Any additional shipping is typically your responsibility, as it is to buy your own gas if you have to return to a walk in store. We don't like having to clean up mistakes, so we do our best to not make them. Stripping the parts out of the supplier boxes has helped greatly in this. Always ask that a picture be sent or posted if you are unsure of something. Almost all of the "Missing Item" contacts we get are for items not ordered or thought to be included; or are for items still hidden in the packing. Please provide phone/email information and the invoice number. THANKS!

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