If
you have a question about something in or not in your
order:
We
need to know within 72 hours from the time the carrier
delivers it to the address you gave us as the shipping
address.
Send
an email immediately.
Also
leave a message on the machine at 360 893 4200 if it
you don't reach us directly on the
phone.
Be
sure to provide date of receipt and invoice number,
name, phone number...
AFTER
72 HOURS WE CONSIDER THE ORDER CORRECT AND
FINAL
Errors
are not very likely. Being a narrow speciality
business for so long has enabled us to know what part
goes on what roadster. This doesn't preclude a
communication problem on our part or your part. We
rarely put the wrong part in the box. Most of the time
the problem arises when something on your car has been
changed since it left the factory, but anything can
happen. When you receive your order, please check the
parts for shortages or errors. We only keep digital
photo & weight records a short time, so to correct
ANY problem, we
need to know within 72 hours (3 days)
of
the carrier delivering the
item(s) to the shipping address you gave, by email,
fax, or phone message, even if we're "closed." After
that there's no way to file a claim. At receipt plus
72 hours (3 days) the order is considered to be
complete and correct.
If
we are notified during the three days and when we
receive the parts we can see it was our error (we
don't claim to be infallible), we will gladly exchange
the parts for the correct ones. We do not issue
refunds in this type of situation.
Any
additional shipping is typically your responsibility,
as it is to buy your own gas if you have to return to
a walk in store.
We
don't like having to clean up mistakes, so we do our
best to not make them. Stripping the parts out of the
supplier boxes has helped greatly in this. Always ask
that a picture be sent or posted if you are unsure of
something.
Almost
all of the "Missing Item" contacts we get are for
items not ordered or thought to be included; or are
for items still hidden in the packing. Please provide
phone/email information and the invoice
number.
THANKS!