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Back to
General Info . To
send email please click on this link Most
email gets through just fine; but to prevent delays
and help in the case our email to you does NOT get
thorough we have provided the following. If you don't
get an answer back from us; please come back and read
this... DO
NOT ASSUME that because you do not find an email in
your "In box" that one wasn't sent! Put
us on your ADDRESS
LIST,
put us on your FRIENDS
list; anytime you are expecting an email be sure to
check your SPAM
folder, BULK
folder, JUNK
folder. If
an email bounces back to us because we are not
"authorized" or whatever to send you mail then most of
the time the order will just stall until you email or
call. Most
emails are answered the same day; many the same hour
we get it. Some email providers bundle their email and
send it whenever they feel like it. You
may never see an email from us in your "Inbox" without
work on your part... Please
read the rest of this page if you would like to
improve your
chances... BLOCKED
AND MISDIRECTED EMAIL The
free email providers seem to be the worst for this.
Gmail and MSN seem to be still functioning properly;
but ALL email providers are doing this and your email
situation could change at any time. The volume of
email sent can trigger a problem; especially in a
short amount of time. Us sending an email with "visa"
or "shipping" in the text can indicate the email is
"suspect". Please
contact your email provider if you are unaware of how
to receive email they judge as possible SPAM. Some
email that they consider spam (even any business
email); is sometimes JUST BEING DELETED...you don't
receive it and we don't get a bounceback letting us
know this! If
your email provider lets you use "webmail" where you
can log on to your account and check email from
anywhere without using your normal email program, you
might have to use that to see if there is a folder
(bulk-spam-junk etc) that mail is going to. If you do
find mail there you actually wanted, you should be
able to contact your provider and find out how to get
them to route it correctly to you. If
you don't get an answer within a few days drop us
another email, (you may need to send us another email
account;) give a letter to the stagecoach driver or
put a note in a bottle and throw it in the
ocean...just don't think we DON'T answer
email.*
We
will also send an email if you send in an order. Maybe
only "order received, thanks" just something so you
know it has been received. We'll follow up with any
other questions/comments. If your email is retrievable
later (see "Finding your email a 2nd time" below); we
will also send the UPS tracking number when it leaves
here so you can track package if you want at
UPS.com. If
you do not receive such an email or an answer to your
email either we have not received your email or you
are currently being blocked from receiving email from
us. Drop
us another email to check status. I get a lot of
emails and hardly any get by me; but two
wouldn't. Or
give us a call, send a postcard, put a message in a
bottle, just don't think we ignore email...as a rule
we don't. * YOUR
EMAIL BOUNCES BACK... Surprisingly
we sometimes get email bounced back with the message
NO SUCH ACCOUNT, NO SUCH NAME, or NO SUCH
HOST. In
this case we are guessing you are using a name or
account you have actually closed; or that the email
provider has closed. Again, your email provider can
clear this up. Your
email answer may be delayed WHY? Emails
back to you may be delayed
IS
YOUR EMAIL PROVIDER FINDING
YOUR EMAIL A SECOND TIME If
your name isn't in your actual address
like: Or
you can put your name in the SUBJECT
LINE Larry
Fine Parts Order Question
- Larry Fine
WE
DON'T HAVE ALL THE INFORMATION NAME
& PHONE? Sometimes
a call is easier for us, and anonymous email tends to
get ignored. ENGINE
& TRANSMISSION PARTS SHIPPING,
PACKING, HANDLING
ESTIMATES.
INSTALLATION
QUESTIONS / TECH HELP When
emailing for tech help; include the VIN of the car and
the invoice number for the part(s) you are asking
about.
*
There
are some emails we do not answer; if there has been a
history of behavior on the part of the sender that we
consider uncivilized, antagonistic or for a few other
reasons; including what we believe to be ulterior
motives; or emails that would serve no useful purpose
for us to answer. We don't take such a step lightly. I
am a car guy too; and can see things from the other
side of the parts counter easily. We
also do not respond to emails where someone asks us to
participate in international shipping fraud in fact
when that occurs future responses on our part are
usually lost as well. AL
More
than you ever want to know!
Or
type the above into your email program if the link
doesn't automatically open your email program and
address your mail.
If
you use YAHOO, HOTMAIL, AOL or many other internet
providers the email we send you may be blocked. Even
small providers and networks are taking drastic steps
in their quest to stop spam; many of them useless; and
can misdirect legitimate email from non-spammers as
well.
Once
we send an intial reply; even an "inquiry rcvd will
answer as soon as we can" or something and you get it
you'll at least know you can get mail from
us...
Now
and then we have email bounce back to us. Your email
provider may tell us your MAILBOX IS FULL. Your email
provider usually will show on your email screen how
much "room" you have left. You'll need to discard some
email if it is full.
for any number of reasons.
SLOW AS SLUDGE?We
have had some customers tell us they aren't receiving
emails for 10 hours after we have sent them!!! Email
should be to you within 2 seconds of leaving us. If it
isn't ask your provider WHY. We have some customers
that we will email back and forth 5 times in 15
minutes.
If
we need to access your previous emails we may not be
able to if your email return address gives no
clues.
You
can put "carots" around your email address and add
your name in front like:
Or
you can put your name in quotes with no carots around
the address:
That
way when I do a search later I can find it and get the
question answered or the order processed quicker.
Otherwise it will probably become "invisible".
MANY TIMES BE DELAYED Used
parts may not be on the shelf and may be at any number
of storage locations; some many miles away. The part
may still be on a car as well. Typically used parts
don't show on the computer so it is more involved to
even check on them. We will still send an email note
so you know we received your email OK.
VIN
Datsun roadsters are licensed as year sold which may
not be the year it really is; and there are changes
throughout the production year; so a VIN is necessary.
When sending an email; please include phone number and
VIN number The VIN number (same as "car number") is on
your registration and title; on the dash of a true
69-70 and under the hood next to the hood latch.
(Starts with SPL or SRL on Left Hand Drives, SP or SR
on Right Hand Drive Cars). For help on vin and engine
number location please see "Identifying
Your Roadster"
and "Year
your Car Really Is"
If ordering engine or transmission parts it is a good
idea to send the engine number along with the order as
well. A lot of these cars have been modified or
omeletized. For transmission parts also add "4-spd" or
"5-spd" and review the difference between "Borg
Warner" and "Servo" on the website TRANS pages if you
have not already become a "gearhead". :-)
We can't give a shipping estimate if we don't have
your complete address including zip code (postal code
if out of USA). The shipping chart on the website is
good for most USA orders.
WHEN YOU SEND A SECOND OR THIRD EMAILDue
to time constraints, if you ask about something that
is on the website your return email will just indicate
the page the item is on. If you aren't sure if a
certain part is what you are needing or can't find a
part; please email any questions. If you need a
picture of something that isn't pictured please email,
we'll try to get one posted.
we still will answer the email to let you
know
