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New Parts Returns Items returned are subject to a 20% restocking charge. Items that you would like to return for refund/exchange must be ARRIVE HERE within 20 days of UPS delivering the part to you. This gives you 10 days to stare at the part and 10 days to get it back to us. (Or until 30 days from date on lower left of invoice; whichever is longer). Items must be returned prepaid to us, not COD. If you don't insure your item you could lose everything. If you don't pack your item safely you could lose everything even with insurance. Something from a kit cannot be returned for credit or refund; the entire kit would have to be returned, unused and in identical condition to it was when it departed here. So at the passing of the longer of the two above listed time intervals; it is a done deal; not at 6 weeks or 4 months or two years or whatever. At any time we may be interested in buying parts from you; but it is not based on what you paid for the item(s) it is based on what we would have to pay now; and more importantly how many we have NOW. Somethings are not worth buying if it just means we will have to scrap it some time down the road... There is a huge "cost of sitting on it" factor. Return copy of invoice with shipment; and note explaining the return; thanks. Used Parts Returns Large or Heavy Parts and parts that are cut to order are considered final sales and are not returnable. (fenders, wheels, hoods, frame sections, sheet metal sections, doors, floors, used glass, top frames etc, ) Electrical items are checked for operational ability before shipment and are not returnable if you see the "checked OK" or with a check mark. If your previous electrical item was damaged due to a problem with your car, a new or used item will suffer the same fate. With the exception of large items; when you receive a used part, take a look at it. If within 72 hours you decide you don't like the looks of it, you can return it for 85% of the PARTS COST if it was an item we shipped by UPS. The delivery and packing costs are not refundable. Item would have to be shipped prepaid back to us on the 4th day. Return copy of invoice with shipment; and note explaining the return; thanks. No Matter What the Reason Our fault, your fault, someone else's fault, IF you use a charge card to place an order we will only refund a MAXIMUM 96% of the price, even if you just change an order so amount is reduced. THIS INCLUDES AN ORDER CANCELLATION. This includes CORE CHARGES. It is YOUR CHOICE to use a charge card, but not our choice to get hit by the bank. When you give us $1 with a charge card, and we subsequently credit your card, we don't get $1 back from the bank. If we are exchanging the returned item this wouldn't apply as the same money could be applied to the "new" part without any new charges from the charge card companies. This includes a situation where you want something sent to you before you send the other item back (so we have to initiate another charge). Even if it is a situation that is OUR fault, we still will only refund a maximum 96% if you used a charge card. When a 20% restocking fee applies; this 4% bank charge is included in that amount. Returned Parts must be in the Identical Condition as when we shipped them. Not installed, not used in any way, not dirty, not missing items, not modified, in some cases not even opened. For example a softop will not be accepted for return unless it is folded and packed EXACTLY as it was received to protect the windows. Once installation has been started in ANY way, it is not returnable. Other return restrictions/requirements may be found on or with the original invoice & paperwork. Engine bearings must be UNOPENED to be returnable, so check those sizes BEFORE ordering. It is possible to damage engine bearings with the slightest mishandling! Electrical parts,tools, brake or clutch hydraulic parts, and Special Orders are not returnable under any circumstances. Alternators don't test fine here and mysteriously go out after your buddy has tried to hook them up. Have a competent auto electrician diagnose and repair your car's problem BEFORE ordering items. A new electrical item will go bad immediately if the problem that killed your old item is not fixed. I guess what I'm trying to say is if you are ordering an electrical item, be sure you need it and plan to keep it. We do not refund delivery and/or packing charges (which may be part of listed delivery charges.) If you buy something at the mall and for WHATEVER reason you have to return it you don't call the store to come get it; and they don't refund for your gas or taxi fare or WHATEVER. PLEASE SEE USED PARTS RETURN INFO IN "WARRANTY" SECTION If a refund is necessary it is done in the same form as payment i.e check if you sent us a check, or a credit against your charge card etc. It would only be done against the same card that was originally used and/or mailed to the same name/address as original purchaser. With your vehicle identification number and engine number we can provide the correct parts to match what your car came with FROM THE FACTORY. We are not responsible for guessing how your car has been "modified" and/or "omelytized" since it left the factory. People looking to save a buck, or puzzle makers that like to assemble one car from four, or even well meaning individuals that couldn't find the correct part can really "omelyt" a car. After 40 years of dealing with ONLY these roadsters we have a pretty good idea of what's what. I would suggest you look at the pictures of the parts, and read the descriptions if available. If unsure, we'll post a picture or email back and forth with you if something doesn't seem right. These cars are titled as whatever year they were sold and not necessarily the model year they are. There are also running changes throughout the year. If you don't provide the VIN you are asking us to guess what parts you need. If you want us to guess (i.e. not providing VIN, any mistakes are YOUR responsibility) The various info pages in the parts sections will help alleviate problems. As always, ASK ASK ASK and I'll try to ANSWER ANSWER ANSWER... We don't rent parts. We do however, spend time and money locating, purchasing, stocking, advertising, insuring, packing and shipping parts, paying building costs, taxes and assorted other expenditures. For that reason we don't like to complete a sale only to have it come back. We do not hype parts to create sales. No one here has ever or will ever push you to needlessly buy something. One of us roadster nuts is available by email to answer questions and won't hesitate to suggest you get advice from your machinist, electrician and/or mechanic if the problem is beyond our ability to solve. MOST PROBLEMS CANNOT BE DIAGNOSED FROM A DISTANCE. I would also respectfully suggest you get local help if you are unsure of what to order. All this aside, sometimes there are reasons for a return; so with that in mind... Return copy of invoice with shipment; and note explaining the return; thanks. Prior Arrangements Necessary To request a return authorization number, contact us by email, fax, phone or mail and let us know the invoice number and what the situation is. If you are unable to reach us by phone you can email or fax a request and the time limit will be extended appropriately. Extension extends from day time of postmark, or fax machine received fax, or when OUR email server indicates email was sent. Make sure your name (as the order was addressed or billed), and the invoice number are on the outside of the box. Enclose copy of invoice. Boxes shipped without prior approval will typically be refused. Returns must be sent via the post office to Rallye PO Box 367, Graham, WA 98338. We suggest you insure your packages and pack them to withstand the wrath of an angry gang of monkeys.

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