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Shipping Damage is VERY RARE; but we feel it's important to give you the information anyway. We pack our parts to survive almost anything they could possibly have to suffer through on their way to you. If it is damaged, it's important for you to know that under Interstate Commerce regulations, the carrier (UPS or the Truckline etc.), assume full responsibility for the merchandise once it is turned over to them; if insurance or "Declared Value for Carriage" as UPS laughingly calls it; is requested. When you receive something that has obvious damage to the container, you should have the carrier note all damage, inside and out, to the contents and the container and/or if there is damage seen upon opening an undamaged container, call the carrier immediately and follow to the letter what they ask you to do to ensure your claim can be processed. (for UPS the number is 1-800-PICK-UPS). They will normally file a claim and set up a time to meet you to examine the box and contents. Do not throw any packing material or the box away, do not give up anything without receiving a receipt. If you were to simply return it to us you could lose ALL rights to recover damages. ALWAYS OPEN AND INSPECT ALL GLASS WHILE DRIVER IS THERE. If you cannot wait for the claim to be resolved you have the option of repurchasing the parts. If the claim refund is given to us instead of you, we will then credit the damaged shipment. We are purchasing the insurance or "Declared Value for Carriage" on your behalf. We have no control over when or whether they will actually pay. On any order shipped out of this country we cannot guarantee any part will be there, and if something isn't, you'll have to take it up with your own smiling customs people. I count the stuff two different times and someone else does also when it is packed. Customs anywhere has the authority to rifle through the contents and wreck the packing.

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