CHARGE
CARD ORDER AVAILABILITY:
Some
orders depending on dollar amount; box size/weight;
ordering history or address may require a Postal Money
Order. Some situations may require a deposit with a
money order.
We
will advise before processing order of that it it
occurs. Nothing should be assumed if we make this
requirement; and our particular reasoning for it is
not open for discussion either on the phone or via
email. In some cases it may seem we are swatting at
flies with a 2x6 and for that we apologize. When
credit card companies start guaranteeing phone and
email sales anywhere near like they are "walk-in"
sales we will drop most of what appears to be nonsense
to many consumers.
CHARGE
CARD ORDER SHIPPING:
Basically
either paste in this simple ORDER BLANK
in to your email and fill it out or put ALL the same
information loose in an email. Otherwise we will begin
kind of a back and forth email dance to get the
information which can delay the order quite
awhile...
Using
this will make sure the order can be done as fast as
possible.
Name
as it is shown on your Charge Card.
Billing
Address (where your card bills are sent to)
The
Billing Address is also the address we ship
to.
If
you want to use your work address or if your
billing address is a PO Box you will need to have
an alternate authorized ship-to address placed on
your account that we can verify. Maybe a family
member has a more secure location to ship to
(someone there). (Call your card provider or bank;
their Customer Service number is usually on the
back of the card)
If
they will not do this (rare) you can send a US
Postal Money Order and we can then ship to the
other address.
Always
ship to an address where someone is
there
as if the UPS driver says he delivered the package
and it gets swiped off of your porch YOU LOSE. UPS
is not responsible for that type of theft and we
are not either. Our responsibility ends when we
hand it to UPS.
Orders
over a couple of hundred dollars and some for less
go with a signature card; so somebody needs to be
there to accept it; otherwise they will send it to
the local UPS center after a couple of tries or
return it; and now they charge for shipping BOTH
ways.
We
do not ship to parts stores or shops unless THEY
are the ones ordering it and it is THEIR card that
is being used.
CHARGE
CARD ORDERING AND VERIFICATION
We
verify all credit cards for both your and our
protection.
It
is sometimes difficult to properly verify charge cards
when used for a phone/mail/email order. "Merchant
Services" is a Visa/Mc/Discover card backed
verification system. Verification usually ends there.
If they do not have up to date information from your
bank on the account or if they show it as incorrect
when there is reason to believe it IS correct; they
give us (sometimes after a grueling wait); the
Customer Service Phone Number for the particular card
issuing bank or company that card is tied to. They
give out no information; only verify or not verify
what information WE give THEM. Many time it can
quicken an order if you provide that phone number
(usually on the back of your card).
If
Merchant Services or the issuing bank come back and
say the information you have provided is wrong (or at
least partially incorrect) it is something you have to
resolve with THEM; we have nothing to do with it and
can do NOTHING about it. Please do not come after us
verbally with a baling hook because we are trying to
protect both you and ourselves from fraudulent
activity; and trying to follow the charge companies
guidelines.
Verifying
the billing and shipping addresses is done to help
reduce fraud and protect both you and ourselves. We
use your credit or debit card provider to confirm you
and your address(es). The charge card companies still
barely consider a "non-card present" charge a valid
method of doing business; AND when the address does
not match what is on file they will do LESS than
nothing in helping resolve a problem. I believe they
collectively feel that processing such an order
invites problems so we shouldn't be looking for help
(My Opinion...)
It
doesn't matter to me if someone else doesn't bother to
verify anything. We do.
It
is important that you always give us the phone number
(usually on the back of your card) for the customer
service department of your bank. Many times your bank
will not input the update into the Visa-Mc-Discover
Merchant Services System. That phone number can
sometimes save us an unbelievable waste of time
fighting a phone "tree". We will call them after you
notify us the other address has been added.
We
will need to verify both the shipping and billing
addresses before shipping. If your bank or card
provider balks at doing this for you; tell them you
are wishing to place a mail-order and the merchant
requires the addresses match the bank info to help
prevent fraud. Sometimes that will snap them out of a
"NO" pattern and get them to help the
situation.
Card
Number & Expiration date
3
digits on back of card
Part
numbers of items you want to order
Prices
on parts you are ordering (so we know you are
current)
Phone
Number
Vehicle
Identification Number (also called VIN, chassis
number, serial number) see website info
pages if necessary
Engine
Number if ordering engine/trans parts.
Year,
Type of Car (68 1600 etc) See info,
the year on your title/registration means
NOTHING.
Banks
Customer Service number on the back of your credit
card if available. This may cut huge delays
TO
USE A CHARGE CARD WE REQUIRE:
You
to be the card holder.
You
to be the CAR owner or related to him/her.
OR
You
to have financial ties to the shop or parts store you
are ordering for.
You
to be a USA or Canadian resident; and by resident we
mean you live here; you just don't rent the mail-drop
box that you say is your "residence".
The
card be of USA or Canadian issue from a USA or Canada
based financial institution
The
shipping location be your home or your work address or
your business. If this address comes back as a mail
drop we may decline to process order with a charge
card if we haven't been made aware of it. Every
situation is different. We have halted charge card
shipments to many freight forwarders.
Any
of these things can slow your order's departure or
STALL it until you respond to an email. When a card
hangs up we DO NOT stop and go deal with it other than
the usual procedures. The order is pulled out and held
until one of us emails that night or the next
day.
Keep
in mind in addition to shipping time the order will
probably take 1-7 days to get out of here. We strive
for the shortest time; but amount of orders ahead of
you; parts problems; missing information or
information you have provided us proving inaccurate;
all throw a monkey wrench into the best laid plans...
SPEEDING
THE ORDER...
WE
want the stuff out of here right away too. So what can
hang it up?
(Simple
ORDER BLANK
to cut and paste into your email to make it quicker.)
If
you want to try to make sure you card doesn't go down
in flames over a common glitch:
Make
sure your billing address with with merchant services
(who your bank reports to) is what you think it
is.
Make
sure your card provider will even LET you charge
things long distance without notifying them
first.
Make
sure your card has enough funds remaining.
You
can get a jump on the orders by emailing your order
during any closure period even if it is just
Saturday-Sunday. Those orders are done in the order
received before orders that come in after we
reopen.
Emailed
orders are always done first and done
faster.
Let
us know if you want to have us ship what we have at
the time, or hold order if certain items are out of
stock at the time.
So
check the website first it will save time. Be sure
your browser is set to look at a new version of the
page everytime you access the site, or manually hit
"refresh:" or "reload". If your browser isn't set that
way you may be looking at a version of the page you
stored yesterday, last week or last month. Parts and
prices can change any hour of any day. And please
don't hesitate to ask questions about ANYTHING.
Really! If you are having any trouble finding anything
and need some answers or a picture or an additional
picture posted drop me an email.
When
the order is shipped we will email the exact total and
the tracking information.
FOR
CHARGE CARD ORDERS
WE
MAY:
decline
to accept any card from anybody for any reason
without explanation. We don't want to do this
and if we decline to accept a charge card it is no
statement about you. We apologize in advance if this
occurs.
decline
to accept a charge card for specific order reasons;
like location, box size, box weight, value, type of
part, or history of problems in that area. We will
advise you after we see the order as necessary.
Initial acceptance of the email or phone conversation
DOES NOT mean the situation will not change before the
order is shipped.
use
whatever bizarre or off the wall methods to verify an
address and a person we have never shipped to before.
I'm not an untrusting person by nature; but forty
years of selling parts has about slapped most of the
naivete out of me. I do keep meeting good folks
though; so that helps balance things out.
If
we send an email that the BANK has declined your
card...this means NOTHING other than they declined
your card. Sometimes it is because you have a new card
with a newer expiration date (or it is in the mail).
It can mean you haven't used the card in awhile. It
can be a security "help" to you because someone far
away is attempting to use your card (us). It can be
for ALL KINDS of reasons; none of them are any
reason to get worried or upset! It's happened to me;
and for $25 locally ( I hadn't used my card in months)
and happens on trips unless I tell the bank to expect
some sales from other states.
We
will normally just send you an email to advise you and
suggest either sending in a money order or getting
ahold of your bank and seeing what's up. Although an
error in the card number usually comes back as
"invalid card" sometimes those situations come back
"declined" a well; so please reverify the numbers you
sent. Again; don't worry about this; you aren't
GOING ON ANY LIST!...no BLACK STAR will
be added to your name... If I thought that needed to
be done I would soon have NO CUSTOMERS because
in this day of age of fraud prevention; this situation
is VERY COMMON.
FOR
CHARGE CARD ORDERS
WE
WILL:
Not
charge your card until the parts are sitting on the
shipping table ready to be packed with shipment of the
order scheduled for that or the following work day.
Trash
your card information just as soon as possible; and by
trash I mean obliterate as in burn it and bury the
ashes. (not kidding)
Deduct
4% for any return for ANY reason since we never
received this 4% to begin with.
YOUR
ADDRESS
It
is your responsibility to have someone at the address
to receive the box. Neither we or United Parcel
Service is responsibile for what happens at that point
so a secure location is important. Most card
issuers are aware of these problems and help with the
secondary ship-to address. I've also dealt with some
that I think don't give a hoot about you or your
problems (or ours). Business times in the 21st
century... If this is a problem I'd suggest adding
another verified address to your credit card account
so we can ship to a work address for
instance.
Be
sure to give your EXACT LEGAL address. Most of the
time we instruct UPS to make no changes. If they do,
they charge an additional $13. If you give us "3304
Adams" when you are actually at "3304 Adams St." or
"3304 Adams Lane" or you leave out a "W" , "SE" etc,
or forget an apartment number or suite number this
will usually happen. If they have to send it back you
are out the shipping costs and then a return travel
charge by UPS.
EMAILING
ORDERS
is
BY FAR the fastest way to get your order processed.
You can email orders any hour any day of the year.
Emailing everything but the charge card info is still
much quicker. If you do not feel comfortable emailing
your charge card info you can email in the parts list
and other information and call in the charge info
later.
(Simple
ORDER BLANK
to cut and paste into your email to make it
quicker.)
No
email is secure; as no website is secure regardless of
advertising to the contrary. Possibly some levels of
the defense department might be. Most people these
days just seem to be just keeping track of their
charges and checking their statement each month. Some
people send the card number in 2 emails and the
expiration date in a 3rd; their 3 digit code in a
4th.
Emailed
orders make it easier for us to get the order right,
spell your street name correctly and have a quick way
to contact you if there is a problem or concern. We
process orders from 5pm-Midnight so it can save days
if we can send an email inquiry to you immediately.
Due to the time loss with "phone tag" we hardly ever
call anymore. (Individuals don't have "phone hours"
like we do.)You and we both then have a written record
of everything stated when it is emailed
I
would strongly suggest you format your email with
"your name" in front of <youremail@mail.com> it
makes it much easier to find or in some cases to find
at all.
PHONE
ORDERING Tues and Thur 10-4
Even
if phoning in an order ALWAYS drop us an email with
your address, phone and how your name appears on the
card; even if shown wrong; and your order list. Much
less chance of an error and everybody is sure what
everybody else has communicated; or tried
to.
This
has no relation whatsoever to when we answer emails;
or ship parts. Be sure to get the part numbers and
prices off the website first and have the car's VIN.
(and engine number if ordering engine/trans parts. How
to find? Click on
